# 30 Days Money Back **We believe that you will love our illustrations. There's no bigger bundle of illustrations on the market than ours and definitely not at that very competitive price!** However, shall you not be happy with them, we offer a full refund within 30 days after purchase. All refund payments are done through PayPal and Paddle, you need to contact us via e-mail prior to requesting the refund for the payment. **Refund is only applicable if the user didn’t download the illustrations on their computer, please note that this is a Digital Item and once it is downloaded it is already non-refundable. We keep records of every file download with date, size,** ip **and location.** A refund is not applicable in case the same user bought an illustration pack more than one time and already got refund for the first purchase. As there’s no reason to buy the icons a second time. This issue is illegal and considered as a fraudulent transaction. ## **Contacting us** If you have any questions about this Refund Policy or the practices of this site, please contact us at: **Get illustrations** | [getillustrations.com](http://getillustrations.com/) --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://help.getillustrations.com/terms-and-conditions/30-days-money-back-guarantee.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.